NorthBox Returns & Exchanges

 

We get it—sometimes things don’t go to plan. If any part of your moving-box pack arrives damaged, incomplete, or simply not what you expected, we’ll fix it fast. Love your NorthBox pack or get a full refund/exchange—no sneaky fees, no cardboard headaches.

 

Snapshot

  • Return window:30 days from delivery
  • Return shipping cost:Free within Melbourne Metro
  • Exchanges:Yes—upgrade, downsize, or swap damaged items
  • Refund speed:5 business days after we receive the pack

 

How to Start a Return or Exchange

  1. Contact us within 30 days
    Email hello@northbox.com.au or call 0483 013 513 with your order ID and a couple of photos.
  2. Attach photos & details
    They help us solve things in minutes, not days.
  3. We arrange free pick-up or drop-offwithin Melbourne Metro.
  4. Choose:replacement item, different pack size, or full refund.

 

The Fine Print (but not too fine)

  • Returns are 100 % freefor defective or damaged products.
  • Ordered the wrong size? We’ll exchange for the correct pack—just pay/receive the price difference.
  • Packs must be returned with all included items (boxes, dollies, markers, packing paper). Normal wear is fine; missing pieces may incur a partial fee.

 

Refund Timing

Once your pack is back at NorthBox HQ and counted, refunds are sent to your original payment method within 5 business days.

Last updated: 11 June 2025