NorthBox Shipping & Delivery Policy

Fast, free, Melbourne-Metro delivery—no catches, no cardboard chaos.
Below you’ll find everything you need to know about how, when, and where your NorthBox packs arrive.

 

Quick Snapshot

Delivery areaMelbourne Metro (all postcodes within 30 km of the CBD)
Shipping costFREE
Dispatch cut-off11:59 pm AEST—orders placed any time before midnight ship the same day*
Transit timeSame-day or next-day (0–1 business days)
CourierNorthBox in-house crew (no third-party carriers)
Delivery windowMon–Sat, 8 am – 6 pm

 

* Orders received after 11 : 59 pm are treated as next-day orders and still reach you within one business day.

 

How the magic happens

  1. Place your order
    As soon as checkout is complete, our system books a slot with the NorthBox van fleet.
  2. Packing & load-out
    Orders confirmed before the 11 : 59 pm cut-off are pre-packed overnight and loaded for the first morning run.
  3. On-the-road updates
    You’ll receive an SMS with a two-hour ETA window on the morning of delivery. Need a tighter window? Reply to the text and we’ll do our best.
  4. Doorstep drop-off (or carry-in)
    Our driver calls 15 minutes before arrival. If you’re not home, we can leave the pack in a safe place you nominate at checkout.

 

Delivery coverage

  • Included:Every postcode inside the Melbourne Metro boundary (roughly 3000–3207, 3121, 3051, 3122, 3141, etc.).
  • Not included (yet):Regional Victoria or interstate. If you’re outside Metro, drop us a line at hello@northbox.com.au and we’ll arrange a custom quote or point you to a local partner.

 

Failed or missed deliveries

If our driver arrives within the agreed window and no one’s available (and no safe-drop location was provided), we’ll:

  1. Contact you by phone and SMS.
  2. Hold the pack free of charge for 24 hours.
  3. Re-deliver the next business day for a flat AUD 30re-delivery fee.

 

Eco-pickup & end-of-move

When your move’s done, we’ll collect every crate, dolly and chalk marker—free—so nothing ends up in landfill. Book your pickup slot via the link in your original confirmation email or call us on 0483 013 513.

 

Need a hand?

Questions, special instructions, or outside-metro delivery requests—just reach out:

  • Email:hello@northbox.com.au
  • Phone:0483 013 513 (Mon–Sat, 8 am – 6 pm)

 

Last updated: 11 June 2025